Friday/Saturday July 24, 2026

Al Jazeera - SPA:

The Kingdom maintained its leadership in the Middle East and North Africa region in the E-Government and Mobile Government Services Maturity Index for 2025, issued by the United Nations Economic and Social Commission for Western Asia (ESCWA), keeping the first place for the fourth consecutive time with a very high maturity rate of 99% in the overall index assessment, an achievement that reflects the sustainability of digital government maturity in the Kingdom and its continuous progress at the regional level.

Arab peoples of the Middle East

His Excellency the Governor of the Digital Government Authority, Engineer Ahmed bin Mohammed Al-Suwaiyan, affirmed that the Kingdom's top ranking in the overall index reflects the support of the wise leadership—may God support them—for the digital government system in developing an integrated government model that places the beneficiary at the center of attention, enhances the competitiveness of the national economy, and raises the efficiency of government performance in a sustainable manner. He pointed out that this achievement translates the volume of efforts made by government entities in developing procedures and platforms, adopting emerging technologies and artificial intelligence, making the Kingdom a global model to be emulated in the efficiency of business practice and the competitiveness of the digital economy, in line with the goals of Saudi Vision 2030.

The Kingdom topped the index, which measured 17 countries and was based on the maturity assessment of 100 priority government services provided to individuals and businesses through digital platforms and smart applications, according to three sub-indices: it achieved 100% in the 'Service Availability and Development' index, 99% in the 'Service Use and User Satisfaction' index, and 100% in the 'Public Access' index. This progress reflects the continuous development of digital government services in vital sectors. In the civil services sector, digital platforms have facilitated the issuance of official documents, such as passport renewal, national ID, birth registration, and others. In the judicial sector, services have enabled beneficiaries to complete many procedures electronically with ease. In the health sector, digital services have contributed to remote health appointments and facilitated access to medical services with higher efficiency. In the customs clearance sector, digital solutions have accelerated procedures and increased transaction efficiency. This is due to the development of an advanced government digital infrastructure, enhanced service integration among government entities, increased digital inclusion and accessibility for persons with disabilities, in addition to employing data, emerging technologies, and artificial intelligence to provide more efficient, proactive, and reliable services to citizens, residents, and visitors, while enhancing access security and digital channels to ensure secure and easily accessible government services for beneficiaries.

This achievement extends a series of advanced results the Kingdom has achieved in international indicators, most recently ranking second globally in the Digital Government Maturity Index for 2025 issued by the World Bank Group, within an assessment that included 197 countries. Additionally, Riyadh was chosen as the headquarters for the Global Center for Digital Government in partnership with the United Nations to enable research and innovation capabilities and enhance international cooperation, reflecting the Kingdom's advanced position in digital government and government service development, achieving sustainable development goals.

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