For the fourth consecutive time according to the (GEMS) 2025 index

Saudi Arabia first regionally in digital government services

The Kingdom of Saudi Arabia continued its leadership in the Middle East and North Africa in the E-Government and Mobile Government Services Maturity Index for 2025, issued by the United Nations Economic and Social Commission for Western Asia (ESCWA), maintaining first place for the fourth consecutive time, with a very high maturity rate of 99% in the overall assessment, an achievement that reflects the sustainability of Saudi Arabia's digital government maturity and its continuous progress at the regional level.

His Excellency the Governor of the Digital Government Authority, Engineer Ahmed bin Mohammed Al-Suwayan, affirmed that Saudi Arabia's top ranking in the overall index reflects the support of the wise leadership—may God support them—to the digital government system in developing an integrated government model that places the beneficiary at the center of attention, enhances the competitiveness of the national economy, and raises the efficiency of government performance in a sustainable manner, pointing out that this achievement translates the volume of efforts made by government agencies in developing procedures and platforms and adopting emerging technologies and artificial intelligence; making Saudi Arabia a global model to be emulated in business efficiency and digital economy competitiveness, in line with the goals of Saudi Vision 2030.

Saudi Arabia topped the index, which measured 17 countries and was based on assessing the maturity of 100 priority government services provided to individuals and businesses through digital platforms and smart applications, according to three sub-indicators: it achieved a rate of 100% in the "Service Availability and Development" indicator, 99% in the "Service Usage and User Satisfaction" indicator, and 100% in the "Public Access" indicator.

This progress reflects the continuous development witnessed by digital government services in vital sectors; in the civil services sector, digital platforms enhanced the ease of issuing official documents, such as renewing passports, national ID, birth registration, and others, while judicial services enabled beneficiaries to complete many procedures electronically with ease. In the health sector, digital services contributed to completing health appointments remotely and facilitating access to medical services with higher efficiency, while digital solutions in the customs clearance sector helped speed up procedures and increase the efficiency of processing transactions. This is due to the development of an advanced government digital infrastructure, enhanced integration of services among government agencies, raising the level of digital inclusion and accessibility for persons with disabilities, in addition to employing data, emerging technologies, and artificial intelligence to provide more efficient, proactive, and reliable services to citizens, residents, and visitors, while enhancing access security and digital channels to ensure safe and easily accessible government services for beneficiaries.

This achievement extends a series of advanced results achieved by Saudi Arabia in international indicators, the latest being second place globally in the Digital Government Maturity Index for 2025 issued by the World Bank Group, within an assessment covering 197 countries, in addition to the selection of Riyadh as the headquarters of the Global Digital Government Center in partnership with the United Nations; to enable research and innovation capabilities and enhance international cooperation, reflecting Saudi Arabia's advanced position in digital government and government service development, achieving sustainable development goals.