With the voice of the pen: Report, good people... the water company as an example. Technology is a blessing and applications are a means to facilitate matters, but all that is conditional on our exploiting its potential for ease and avoiding complexity, harnessing its advantages and overcoming its difficulties. Every blessing has advantages and disadvantages, positives and negatives, except the blessing of Islam. Perhaps I can cite the application of the National Water Company; it has a strange and peculiar trait that does not escape a sensible person. The application does not accept reporting a water outage except when scheduled pumping is available. If the report is on a day with no pumping, it is impossible for the subscriber to submit the report, and the application apologizes for not sending the report due to no pumping on that day. Moreover, you cannot request a (paid) water tanker on a day without pumping, even if the outage occurred several days earlier and on pumping days! This is another strange rejection (the customer would only request a paid tanker if his tank is empty). And even stranger, the call center employee himself cannot submit a water outage report on a day without scheduled pumping. As for the strangest thing we face in the Sudair region, I will leave it as the conclusion of the article.

Undoubtedly, we have achieved remarkable and recognized success in harnessing electronic services, and we have surpassed advanced countries in this field and others in leveraging remote technologies. Perhaps the Corona pandemic and what we achieved during its crisis period in terms of remote dealing is the clearest evidence. No one, big or small, competed with us in that success, nor did countries that preceded us in progress or those who entered a race with us. That was a success that amazed the entire world. Before, during, and after Corona, we have surpassed advanced countries in harnessing electronics to serve citizens and residents and relieve them of in-person visits, starting with the (Absher) application, which remains a miraculous national application. Then remote stock trading at a time when others needed to travel, attend in person, and sign to sell or buy a share. Then the (Najiz) application, which remains an example to be proud of in judicial and real estate accomplishments and remote litigation procedures with ease, speed, and amazing rapid execution. Then the (Tawakkalna) application, the National Access, and other evidence of rapid and wonderful progress and development that amazed the developed world, let alone the world still dreaming of growth.

In light of this amazing and unparalleled governmental development, it is unacceptable that an application of a company investing in water is incapable of meeting the needs of a subscriber who pays his subscription to quench his thirst in submitting a report!! As for the strangest thing I promised to address as a conclusion: when we tried to report a long and recurring water outage in a house in the Sudair region and failed through the water company's application and phone call, we tried through public relations and customer relations in the headquarters of the company, and they informed us that they cannot do anything in other governorates, including Sudair. This means that the subcontractor works comfortably and at his own leisure, so he does not fix a break, solve a problem, or care about a water outage, and there is no blame from the parent company that he fears.