Residents of Turba, Hail suffer from power fluctuations for 4 weeks, complaints closed without resolution

2026-07-06T11:41:59.298Z

Residents of Turba city, part of Baqaa Governorate in the Hail region, have complained of weak and fluctuating electricity supply and frequent daily outages for four weeks, despite numerous complaints and high bills. Information indicates that the cause of the problem is the weakness of transformers at the generation station under load pressure, amid demands for urgent intervention and an explanatory statement.

Residents of Turba city in Baqaa Governorate, Hail region, have been suffering for four consecutive weeks from severe fluctuations and constant weakness in electricity supply, accompanied by repeated total blackouts at various times throughout the day, without Saudi Energy providing an effective solution so far.

Several residents of Turba confirmed that they filed multiple complaints and reports via direct calls and through the accounts of the Electricity Regulatory Authority and Saudi Energy on the 'X' platform, but responses were limited to unfulfilled promises from customer service employees and automated messages stating 'Our team is following up on the complaint until it is resolved,' followed by another message saying 'The complaint has been closed... We are happy to serve you,' while the problem continues without any solution.

The residents wondered in astonishment: How can the complaint be closed while the problem persists unresolved? Why hasn't Saudi Energy issued a clarifying statement revealing the reasons for the ongoing malfunction? Will subscribers be compensated for the continuous fluctuations that have exhausted them for nearly a full month?

The residents explained that their suffering is not limited to outages; the weak current has been accompanied by a significant increase in electricity bills over the past two months for deteriorating service. They noted that the fluctuations start from early morning hours and do not end until after Isha prayer, causing multiple malfunctions of electrical appliances in homes and shops. Shop owners have expressed severe dissatisfaction with the resulting losses.

'Sabq' learned that the root cause of the problem is the weakness of transformers at the power generation station in Baqaa Governorate, due to increased load pressure on existing transformers, which requires providing additional transformers to distribute loads and relieve pressure to ensure normal service continuity for beneficiaries.

'Sabq' conveys the suffering of the residents of Turba, Hail to officials at Saudi Energy, demanding the issuance of an official statement clarifying the reasons for the continued power fluctuations, a specific timetable for fixing the network fault, and the date for restoring service to normal levels, especially amid rising temperatures and increasing citizen cooling needs.