Economy

142,000 Consumer Complaints Against 'Electricity'

Al-Madina - Riyadh

Publication Date: July 23, 2026 01:47 KSA

A recent report revealed that the Saudi Electricity Regulatory Authority received about 142.5 thousand complaints from consumers in 2025 regarding the services provided by the Saudi Energy Company, formerly known as the Electricity Company.

According to the report, the Authority received in the same year about 75.9 thousand complaints requesting compensation for guaranteed standards, about 32 thousand complaints due to power outages, 15.6 thousand complaints about bills, and 5.9 thousand complaints about electricity connection. The report also indicated that the Authority received 3,095 complaints regarding service registration under the consumer's name, 1,751 complaints about the quality of electricity service, 1,756 complaints about meters, 1,578 complaints about grid relocation and distribution stations, 925 complaints about electrical safety, 915 complaints about service disconnection, 406 complaints about consumption category, in addition to 2,684 other complaints.

Electricity Complaints Consumers Compensation Bills Service Meters Safety