Door Company for Hajj and Umrah Services, the arm of Taiba Company specialized in providing Hajj and Umrah services, celebrated achieving outstanding operational accomplishments during the Hajj season of 1447 AH, which marked a pivotal milestone in its journey by delivering a spiritual experience characterized by high operational efficiency, exceptional human care, and achieving 100% of its targets. The season witnessed a notable strategic expansion in the company's service scope by hosting corporate sector pilgrims for the first time, reflecting growing confidence in its capabilities to manage crowds and provide hospitality services at global standards.

The company held a closing ceremony at the Makarem Ajyad Hotel in Makkah to honor work teams and partners, attended by His Excellency Engineer Abdullah Jad Karim, CEO of Direct Hajj at the Ministry of Hajj and Umrah, and Mr. Amr El-Senari, CEO of Door Company for Hajj and Umrah Services. The achievements of the season were showcased, embodying the company's commitment to elevating the Hajj and Umrah services system in line with Saudi Vision 2030.

In a statement during the ceremony, Mr. El-Senari expressed his pride in the company's achievements this season, saying: "Today we celebrate exceptional achievements made by the dedication of our team during the Hajj season of 1447 AH. We succeeded in embodying our vision of providing service worthy of the guests of the Most Merciful, culminating in achieving our targets at an exceptional rate. Our commitment at 'Door' does not stop at this success; we move forward to continue providing the best spiritual experience filled with tranquility and comfort for every pilgrim."

El-Senari added: "Everything we offer comes in support of the efforts of the Ministry of Hajj and Umrah in caring for pilgrims, and in full alignment with the targets of Saudi Vision 2030 aimed at elevating the Hajj and Umrah system and enhancing the quality of services provided to the guests of the Most Merciful."

Outstanding Operational Results

Door Company for Hajj and Umrah Services succeeded in achieving 100% of its targets for the season, having served over 6,760 pilgrims from 47 countries around the world. Statistical reports showed meticulous precision in planning, with a 100% matching rate of pilgrim data in the pre-preparedness system.

On the ground, the company managed its operations efficiently and competently. In the transport and crowd management sector, 87 trips were conducted with 100% schedule adherence, and operations included 37,800 crowd movements between the holy sites. In the housing sector, the company achieved 100% occupancy and site readiness across 46 hotels and camps in the holy sites, providing over 272,640 meals for pilgrims. The company used an integrated electronic system including the "Housing Survey" to collect data, identify improvement opportunities, and enhance response efficiency, which helped maintain readiness throughout the season.

Proactive Monitoring

The operational strategy of Door Company for Hajj and Umrah Services this Hajj season was distinguished by adopting a "Proactive Monitoring" methodology and real-time intervention in customer service, enabling work teams to turn every operational challenge into an opportunity to improve the guest experience. The company received 66 reports, all of which were closed and resolved at a rate of 100%, with a record average closure time of no more than 18 minutes per report, including logistical cases such as lost luggage.

"Happiness Team" Initiatives

Door Company for Hajj and Umrah Services paid exceptional attention to crafting a unique experience for the guests of the Most Merciful through the "Happiness Team," which embodied the company's unified identity with 100% commitment. The team launched a bundle of qualitative initiatives covering humanitarian, logistical, and spiritual dimensions: from the "Wissal Initiative" to facilitate visual communication between pilgrims and their families, to "Ahlan Bilughatik" to welcome guests in their native languages. The company also celebrated local identity through the "Voice of Hejaz" and "Hospitality from the Heart of Makkah" initiatives, and facilitated daily requirements through the "Noon Super Mall" application by signing an agreement with Noon Company to provide an additional Hajj bag containing some of the pilgrim's needs, along with special coupons to further ease the pilgrim's journey, so that everything they need can be delivered directly via the app. The company also offered the "Mastered Recitation" initiative for correcting recitation and "Noor Between Your Hands" for distributing translated Qur'ans, culminating in granting pilgrims a "Completion Certificate" to document their blessed journey, adding a touch of serenity and fulfillment to all stages of the trip.

Human Impact

The season witnessed several human stories that reflected Door Company for Hajj and Umrah Services' commitment to providing care beyond operational aspects. Perhaps the most notable is the story of Hajja Amira, who has Down syndrome. The customer service team monitored her condition from the early stages of the journey and demonstrated efficiency in psychological support and breaking the fear of the surrounding crowds by engaging her in tailored interactive programs and activities and accompanying her to ensure her integration into the experience with complete tranquility. Hajja Amira left affirming that her experience "exceeded expectations," expressing her desire to repeat Hajj, while her family extended their highest gratitude to the team for the exceptional care their daughter received, confirming that before the trip she would get tired after walking 200 or 300 meters, but during her journey she walked up to seven kilometers without feeling tired.

Investment in Saudi Cadres and High Satisfaction Results

The company relied on qualified Saudi human resources, including 250 seasonal employees and 55 guides, who underwent 8 specialized training courses to ensure the best services. This investment in Saudi competencies and talents was reflected in the results of pilgrim satisfaction measurement, with the satisfaction rate of pilgrims of the Sacred House of Allah with Door Company's services reaching 94.65%, exceeding the target for the season.

With these outstanding results, Door Company for Hajj and Umrah Services affirms its leadership in the religious hospitality sector, continuing its journey toward new horizons of excellence in serving the guests of the Most Merciful, in line with the targets of Saudi Vision 2030 and the aspirations of the wise leadership to elevate the Hajj and Umrah system.